Dear Mr Hardwick

We were on the recent Gardens Galore River Cruise, on the Amadeus Brilliant and your representative was Karen Jones.

We wish to express our thanks to her for her very professional attention throughout the cruise.

I was having problems with my back but Karen made sure that we were able to join in and be included in everything that was organised.

Karen also ensured that the group was able to sit and mix together at meal times by arranging an alteration to the table layout.  This made for a great atmosphere which everyone enjoyed.

Her ever cheerful and positive personality and her awareness made our holiday into a great success and we thank her for that.

Yours sincerely